Gone are the days when residents could pick up the phone, call a city or town department and get a quick and satisfying response to their concern or complaint.
Whether it’s a cracked sidewalk, large pothole or missing street sign, municipalities throughout the area simply don’t have the manpower and resources to catalogue and respond to every issue immediately.
Still, most local officials do want to make an effort to address citizens concerns.
Now there’s an app for that.
New Britain has its own SeeClickFix app and website, through which residents can report blight and other issues from their phone or computer.
Last year, the council authorized the money to pay a New Haven company for the app services.
SeeClickFix users can report blight, potholes, graffiti and other issues they come across. Submitted photos, text and other information are passed on to the appropriate City Hall department.
On the positive side the app is an efficient and convenient way for taxpayers to alert officials and city workers to problems. Citizens don’t have to leave a voicemail, call back or write a letter and send it by snail mail.
If there is a negative to the using the app, it’s the lack of human contact. But since the vast majority of people these days text, email, Facebook, Facetime and Skype, it appears the time has come to employ an app to report non-emergency issues.
“This SeeClickFix app and website will further make New Britain a technology driven city, in which individuals can quickly and efficiently interact with City Hall to get the services they need,” Mayor Erin Stewart told The Herald.
Technology is wonderful when it makes our busy lives easier with just a click of a button.